- RETURN POLICY
Papaya, often referred to as the “fruit of the angels” is a rich source of an enzyme called “papain” and vitamin A, which together help in breaking down inactive proteins and thereby sloughing off dead skin cells. It also hydrates the skin and maintains its oil balance. In combination with other fruit and vegetable extracts like watermelon, peach, orange and cucumber, this papaya-enriched facial kit helps achieve a blemish-free, radiant complexion.
The facial kit includes:
- Comfrey Cleanser cum Toner
- Papaya Seed Scrub
- Cucumber Gel
- Peach Massage Cream
- Orange Anti-Tan Pack
- Oil Free Moisturising Gel
Ingredients of Comfrey Cleanser cum Toner (Step 1):
Aqua, Light Liquid Paraffin, CapricCaprylic Triglyceride, Steareth 21, Propylene Glycol, Glycerol Stearate (and) PEG-100 Stearate, C12-15 Alkyl Benzoate, Cyclopentasiloxane, Dimethicone, Steareth 2, Emulsifying Wax, GlycerylMonostearate, Sodium LaurethSulphate, Phenoxyethanol, Triethanolamine, Acrylates Crosspolymer, Sodium Hyaluronate, Disodium EDTA, Allantoin, ButylatedHydroxy Toluene, Sodium PCA, Wheat Amino acids, Panthenol, Symphytumofficinale (Comfrey) extract, Methylparaben, Isobutylparaben, Ethylparaben, Butylparaben, Propylparaben, Hydroxyproline, Aloe barbadensis (Aloe) juice, Perfume.
Ingredients of Papaya Seed Scrub (Step 2):
Talc, Papain (from Carica papaya seed), Juglansregia (Walnut) powder, Aloe vera (Aloe) extract, Citric acid, Yogurtene powder, Trehalose, Polyethylene beads, Hydroxypropyl Starch Phosphate, Sodium benzoate, Tocopheryl acetate (Vitamin E), Perfume.
Ingredients of Cucumber Gel (Step 3):
Aqua, Aloe indica (Aloe) extract, Glycerine, Pyruscydonia (Quince Seed) extract, Gelediumamansii (Agar Agar) extract, Acrylates/C10-30 alkyl acrylate crosspolymer, Triethanolamine, Citrullus vulgaris (Water Melon) extract, Cucumissativus (Cucumber) extract, Sodium benzoate, Phenoxyethanol, Perfume, CI 19140, CI42090.
Ingredients of Peach Massage Cream (Step 4):
Aqua, Light Liquid Paraffin, Propylene Glycol, CetoSteryl alcohol, Emulsifying wax, Glycerylmonostearate, Steareth 21, Oleaeuropaea (Olive) oil, Bees wax, Hydroxypropyl Starch Phosphate, Glycerine, Cyclopentasiloxane, Dimethiconol, DimethiconeCrosspolymer and Phenyltrimethicone blend, Steareth 2, Theobromacacoa (Cocoa) butter, Prunuspersica (Peach) extract, Cellulose, Phenoxyethanol, Methylparaben, Ethylparaben, Butylparaben, Propylparaben, Isobutylparaben, Disodium EDTA, Tocopheryl acetate (Vitamin E), Butylatedhydroxy toluene, Perfume.
Ingredients of Orange Anti Tan Pack (Step 5):
Aqua, Kaolin, Light Liquid Paraffin, Talc, CetoSteryl alcohol, Cyclopentasiloxane, Dimethiconol, DimethiconeCrosspolymer and Phenyltrimethicone blend, Titanium dioxide, Magnesium carbonate, Citrus aurantium (Orange Peel) extract, Gum Acacia, Emulsifying wax, Bentonite, Disodium carboxy methylcellulose, Phenoxyethanol, Methylparaben, Propylparaben, Methylisothiazolinone, DMDM Hydantoin, Disodium EDTA, Tocopheryl acetate (Vitamin E), Butylatedhydroxy toluene, Perfume, CI 19140, CI 14700.
Ingredients of Oil Free Moisturising Gel (Step 6):
Aqua, Polysorbate-20, Benzophenone-4, Triethanolamine, Glycerine, Carbomer, PEG-12 Dimethicone, D-Panthenol (Pro Vitamin B5), Aloe vera (Aloe) extract, Cucumissativus (Cucumber) extract, Citrullus vulgaris (Watermelon) extract, Xanthan gum, Phenoxyethanol, Disodium EDTA, Methylparaben, Isobutylparaben, Ethylparaben, Butylparaben, Propylparaben, Perfume, CI 47000.
How To Use
Step 1: Comfrey Cleanser cum Toner
Comfrey is a beautiful plant with bell-shaped flowers and is fabulous skin healer and soother. It protects from bacteria, promotes cell renewal and hydrates skin. Utilizing these properties of the plant, VLCC has created this double action cleanser and toner that cleans your skin, minimizes the pores and prepares the skin for facial.
DIRECTIONS: Apply it on the face and neck, massage in upward and outward small circular strokes for 2-3 minutes and wipe off with moist cotton. Pay special attention to the corners of your nose, hairline, chin and neck.
Step 2: Papaya Seed Scrub
Papaya, often referred to as the “fruit of the angels” is a rich source of an enzyme called “papain” and vitamin A, which together help in breaking down inactive proteins and thereby sloughing off dead skin cells. In combination with Walnut powder that also helps in removing dead skin cells, this scrub helps remove dirt and grime and erases pigmentation from the epidermal layer of the skin.
DIRECTIONS: Mix the scrub with water to make a paste and apply that all over the face. Massage gently in upward and outward circular movements for at least 5-7 minutes. Rinse off with splashes of cold water.
Step 3: Cucumber Lotion
Cucumber is popularly used as a cure for under eye dark circles and puffy eyes but this vitamin-rich vegetable is also an excellent skin soother, hydrator and tan remover. Extracting the benefits of cucumber and blending it with watermelon – another nutrient-rich fruit – VLCC has created this lovely fruity lotion that instantly infuses skin with moisture and soothes it to reveal fresh, radiant complexion.
DIRECTIONS: Apply the lotion all over the face and neck. Massage gently with fingertips till it gets absorbed.
Step 4: Peach Massage Cream
Peach, a fruit rich source of vitamins, minerals, antioxidants and other chemical contents, goes a long way in invigorating and rejuvenating your skin. And when VLCC blends it with rich natural conditioners like Cocoa Butter and Olive Oil it results in a luxurious cream that helps heal, revive, refresh skin and even protect it against harmful UV rays.
DIRECTIONS: Take the cream on your finger tips and apply all over the face and neck. Massage with light circular upward strokes for 10-15 minutes (See the booklet with the kit for the complete massage strokes).
Step 5: Orange Anti-Tan Mask
Orange Peel extract is a rich natural source of Vitamin C and numerous phytonutrients that protect skin against free radicals, even out and brighten skin tone and rejuvenate skin. Along with Vitamin E, this mask can even out skin tone, nourish dry, patchy skin to reveal clear, glowing, youthful complexion.
DIRECTIONS: Apply the mask evenly all over the face and neck avoiding the eye area. Place two wet cotton wool pads over the eyes and relax for 10-15 minutes. Wipe off with a wet tissue and then rinse gently by splashing lukewarm water on the face and neck.
Step 6: Oil Free Moisturizing Gel
Aloe Vera, also known as “the plant of immortality” can truly work miracles for the skin. It has anti-allergic, anti-inflammatory, hydrating, healing and rejuvenating properties. Combining these benefits with other nature actives and plant-based sun savers, VLCC has created this hydrating gel that moisturises your skin, while SPF 15 with PA+ protects from harmful UVA & UVB rays of the sun.
DIRECTIONS: Take the gel on your finger tips and gently massage it all over your face and neck.
Additional Information : This facial kit is ideal for regular use(twice a month) or before any occasion.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)