- RETURN POLICY
Let Have Fun With Octopus Arm Bands From Intex Great Quality Product. Sure You Can Buy With Confidence!
Let the Octopus Arm Bands from Intex brand keep your kid’s day at the beach or pool safe and fun! By having this super cute ocean theme buddy design arm bands absolutely will attract your kids to use it during swimming fun and also can help your kids to build confidence in the water. To properly utilise it, you need to wear this arm band into your kids arm first, then only blow air into it.
- Manufacturers age recommendation: 3 to 6 years
- Model: 59650
- Size: 19cm x 19cm
- Design: Octopus and Friends
- Color: (as shown in picture)
- Materials: Sturdy Vinyl
This pair arm band are designed to give all around buoyancy and to help maintain your kids in upright position while in water. Besides, this arm bands are shaped for comfort and will ease of movement on small arms during swimming.
Biarkan Octopus Arm Bands dari jenama Intex ini melindungi anak-anak anda ketika bermain di pantai atau kolam renang dengan selamat dan menyeronokkan! Dengan mepunyai corak yang comel bertema haiwan di lautan akan dapat menarik minat anak anda untuk menggunakannya semasa berenang dan juga ia juga boleh membantu anak anda untuk membina keyakinan yang tinggi ketika bermain dalam air. Untuk penggunaan yang lebih effektif, disarankan agar sarungkan Octopus Arm Bands ini terlebih dahulu ke lengan sebelum meniup.
Octopus Arm Bands ini mempunyai bentuk yang direka untuk memberikan keapungan serta membantu untuk mengekalkan anak anda dalam kedudukan yang tegak ketika berada di dalam air. Selain itu, Octopus Arm Bands ini juga direka untuk keselesaan anak anda dan memudahkan pergerakan pada lengan kecil anak anda ketika berenang.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)