- RETURN POLICY
CoWHITE Aesthetic Mask 100ml
CoWHITE 第二代医学美白面膜 100ml
2015 represent a new CoWHITE Aesthetic Mask, a combination of new technology and aesthetic ingredient.
We provides you a healthy white and glow skin.
- 只需要一次 瞬间从内到外的美白新体验
- 经过200人的安全测试 适合各种肌肤
- 保证全天然成分 无水银 无有害物质
- Under chemical test with no artificial ingredients, no mercury, and no side effect
- within 2 years of scientific investigation and dermatology tested
- Use on face and body include scars and anywhere you wish to get brigter
- Tested on 200 people
- Suitable for all skin types
- 2年的精心测试与研究 打造完美品质
- Whiten, lighten, hydrating, moisture, remove scars and pigmentation, deep cleansing, reduce acne and anti wrinkles
- 9 usage, 5x hydrating and 10x brightening effect
- Get a healthy 'baby skin' in just 20 minutes
Arbutin, Hyaluronic acid, Vitamin C, Collagen, Bentonite
- Men & Women
- Apply adequate amount and gently cleanse over entire face
- Wash off with clean water
- This product is only for external use, place at higher place which children could not reach.
- For sensitive skin user, please get doctor advise before using.
- Due to different skin types, if there are any unusual symptoms discontinue using immediately and consult a dermatologist.
- If accidentally strayed into the eyes, do not rub, rinse immediately with plenty of water, if still uncomfortable please make medical treatment as soon as possible.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or firstname.lastname@example.org. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)