- RETURN POLICY
Comes with a 2 (Two) Year warranty
Each wiper comes complete with metal frames, silicone blades, poly carbonate railing with end caps (to lock)and universal connectors
Installation is easy as the wipers come with “easy clip-ons"
Eco Friendly to the environments its long lasting durability will reduce frequent changing of wipers
Extra savings from its longer lasting quality which reduces the need for constant replacements.
Why use SILICONE for wipers?
Silicone is ideal because it is odor less, stainless and has inert properties
It is highly resistant to weathering, oxidation and a variety of chemicals
It is able to withstand extreme temperature application from - 60ºC up to 300ºC; blades are not affected by daily fluctuation in temperatures
Displays superior water resistance
Why use DURA EDGE brand of SILICONE Wiper Blades?
Made from high Temperature Vulcanized Silicone (HTV Silicone) that renders them virtually indestructible
Dura Edge is committed to using 100 % silicone material
Deposits hydrophobic properties that allow water to bead up your windshield
There is a guaranteed 2 years Warranty with an excellent customer service record for a one-to-one replacement for defected wipers.
This Silicone blade is manufactured in South Africa using propriety and patented Silicone Extrusion Process( Awarded ISO 9001:2008)
This Silicone blade satisfies international standards for Solar Radiation (Sunshine). Method of tests used on wipers - US Military Weathering Standard Test ( MIL-STD-810F Method 505.4 Procedure II )
If you are using easy-to-worn out rubber wipers or cheap silicone formula wipers, this is a good time to change to a high quality wiper product! You will not regret the performance and have no more worries when you drive on a rainy night as your vision will be crystal clear.
Forget rubber wipers as you will need to change them as frequent as 3-months due to our Malaysian weather to get clear wiping-vision while driving in heavy rain. Most Malaysian drivers may have witness or experienced the occurrence of accidents on our highways when there is a heavy downpour especially during the night as our vision/clarity of the road may be compromised by worn-out wipers. So, wait no longer and get yourself a reliable pair of wipers from us.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or email@example.com. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)