- RETURN POLICY
HOKKAIDOLATTE matcha is made from only the highest quality green tea that been steamed, dried and finely ground into powder. It has been at the heart of Japanese tea ceremony for over 800 years. Matcha beverages represents natural and wellness that fits our everyday modern lifestyles.
Matcha is rich in amino acid that actually promotes a state of relaxation and well-being alertness by acting upon the brains functions. Therefore matcha promotes concentration and clarity of mind without any of the nervous energy found in coffee.
One of the major health benefits of matcha is that it delivers a mega dose of antioxidants in every sip, which provides potent cancer-fighting properties. So when it comes to helping you achieve and maintain optimum health, matcha is without equal.
Try to have a HOKKAIDOLATTE Matcha as a pick me-up for the afternoon and anytime you need extra focus.
HOKKAIDOLATTE Matcha yang diperbuat daripada teh hijau yang berkualiti tinggi telah dikukus, dikering dan dihaluskan sehingga menjadi serbuk. Teh matcha telah menjadi tradisi orang Jepun mengadakan upacara rasmi teh selama lebih 800 tahun. Minumum matcha memberikan kesihatan semulajadi yang sesuai dengan gaya hidup moden pada masa kini.
Kandungan teh matcha kaya dengan asid amino yang menjadikan keadaan minda lebih tenang, sihat dan kecerdasan yang bertindak pada fungsi otak. Oleh kerana itu, matcha dapat memberikan tumpuan yang lebih dan kejelasan fikiran tanpa apa-apa tenaga saraf yang terdapat dalam kopi.
Salah satu ciri kebaikan kesihatan yang terdapat pada teh matcha ialah kandungan antioksida yang tinggi, dimana dapat mencegah activiti kanser yang merbahaya didalam tubuh badan. Jadi, matcha dapat membantu anda untuk mencapai dan mengekalkan kesihatan dalam tahap yang optimum.
Jom! Cuba untuk mendapatkan HOKKAIDOLATTE Matcha sebagai pengamilan pada waktu sarapan pagi, tengah hari dan bila-bila masa untuk mendapatkan kelebihan tumpuan minda.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or firstname.lastname@example.org. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)