- RETURN POLICY
Triphala contains equal parts of three fruits; amalaki, haritaki and bibitaki. It is known to strengthen the muscles of the eyes and improve eyesight. Amalaki also known as Indian gooseberry is infused with antioxidants which help protect eyes. Liquorice, the root extract, is infused with anti-inflammatory and anti-allergic properties which treat chronic inflammations. It is good for the eyes; improves the eyesight and helps in preventing any kind of inflammatory condition. Presence of ‘glycyrrhizin’ in this herb inhibits microbial growth thus protecting against virus, bacteria and fungi. Blending together these two nature actives with camphor, VLCC has created this all-natural Kajal which not only makes your eyes appear bigger, brighter and more defined, but also nourishes and relaxes them.
Cyclopentasiloxane, Trimethylsiloxy silicate (and) Polypropylsilsesquioxane, Carbon Black, Caprylyl Methicone, Bees Wax, C20-40 Alcohols, PVP/Eicosene Copolymer, Euphorbia Cerifera, Caprylic/Capric Triglyceride, Copernicia cerifera, Ozokerite Wax, Butylated Hydroxytoluene.
How to Use
Start by placing the tip of the kajal at the inner corner of your eye, along the lash line. Slowly swipe the liner to the outer corner of your eye and flick up towards the end of your eyebrow. It should begin with a thin line, then get thicker towards the wing. Fill in your wing, thickening the curve as you go. Then move to the lower part of the eye, lining along the inner rims and join in the upper wing, thickening it as you go along.
Begin the application from inner corner of the upper lid slightly above the lash line. Extend outwards till the outer corner of lid filling inside the line.Now start lining from the inner corner of lower lid , joining the upper lid and make a fine extended line in upward direction. Give final finishing stroke if desired.
Draw a thick , end to end line with kajal on the upper eyelid. Start blending with the help of your finger tip through the line. Keep blending till the entire lid is covered. Draw thin ,end to end line on the lower lid . Blend it with your finger tip without letting it smudge.
Hold kajal against the side of your nose and angle it until it points to the end of your eyebrow—this is the line at 45 degree angle on your upper eye lid . make a small dot with kajal and draw a perfectly straight line till edge of the upper lid. Draw a similar straight line joining the inner edge of upper lid to this dot. Fill in the triangle for trendy fashion fever look.
Product Return Policy
In what condition do we accept product exchange and/or refund?
Kumoten dropshippers are allowed to return products within 14 calendar days from shipment date under the following circumstances:
a.) Manufacturing defects.
b.) Kumoten delivered the wrong item.
Product return policy and procedures
(a) Stay Calm and Contact Us. In the event of customer complaint and request for return or refund, please stay calm and contact our Whatsapp Customer Service team at 019-3310990 or firstname.lastname@example.org. Our support team available Mondays - Fridays, 9am - 6pm .
(b) What do we need to verify that the item is allowed for exchange or return? In most cases, we will need your help to get a few photo or video (handphone standard is sufficient, no need studio photography. ) of the item, show us where is the problem and we will get it processed. Off course, we will need to know the order ID too.
(b) (i) How to send the item back to us. Once our support team confirms the return, we shall send you a digital consignment note (Pos Laju). Retailers shall be required to inform the buyer to print the digital consignment note and paste it on the return parcel. We will arrange PosLaju to pick up the item from your buyer’s address. If your buyer prefer us to pick up the return item from another address like their work place, please let us know too.
(ii) How to pack the return parcel. Please remind your buyer to ensure that the parcel has all the items including the packaging in it. Make sure the parcel is not see-through and well sealed. Paste the consignment note on the parcel.
(c) Exchange or Refund? We suggest you try to ask whether buyer accepts product exchange as first option. In any case, you and your buyer shall have the option to either get refund for the item's amount paid as stated in the sales order, or product replacement (same SKU). However, in the event where the particular item is out of stock, Kumoten shall refund the amount to you (dropshipper) and you liaise with the buyer.
(d) How long does it take? The product return or refund normally takes about 7-14 working days to complete. But it take two to tango, we need to work as a team to resolve the issue. Help us get the necessary information and Kumoten will try our very best to shorten the process.
(e) Communication with buyer. Kumoten does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
(f) Delivery cost. Delivery cost for returning item shall be borne by Kumoten if you follow the procedure of using our digital consignment note. Kumoten shall also bear the cost of sending the item back to the buyer.
(g) Buyer from countries other than Malaysia. The verification process is similar to Malaysia-to-Malaysia returns. Kumoten will still bear the return cost if it meets the Product Return Policy requirements. The only difference is we will use other courier service company and the process will take up to 30 days depending on buyer location and stock availability (worst case scenario). In the case of refund, we shall refund in the same currency in which you paid Kumoten.
Refund or replacement will not be applicable for the following situations:
a) Original packaging missing
b) Any item that has been worn, or altered.
c) Used items (for cosmetic and other personal items such as under garments, adult toys)