How To Trace Your Order
Congratulation on placing your order! To keep an eye on the parcel’s status, we are providing step-by-step guide to trace your parcel.
Product shipped from our international warehouse will be processed and shipped out of the international warehouse within 24-48 hours. In normal situations, parcel will arrive Malaysia 7-14 working days. Shipping time table, Shipping method are listed on the SHIPPING information tab on every product page. Tracking code and tracking website will be issued within 24-48 hours from time of order.
Note: Shipment delays maybe caused force majeure, natural disasters, inclement weather, public holidays, and factors outside our control.
Step. 1 Log in into your Kumoten account, at the left panel of your "Dashboard" click "MY ORDERS" and then click "Completed Orders".
Step. 2 Choose the order that you would like to trace. Select the button under “Action” tab.
Step. 3Scroll down to the bottom, you will find the Shipment History with tracking number. Copy the "Tracking Number".
Note: Our system will update the tracking status within 48 hours after the order is made. If orders are made on weekends or a public holiday, tracking status will be updated on the coming weekday.
Tracking Not Found? Stay Calm! Tracking number will be updated within 48hours.
(Courier company normally will update the shipping status during night.)
Tracking number start from "GEHK" prefix is under Kerry Express Logistic and last mile delivery in Malaysia will be handled by Abx Express not Pos Laju.
To track more information about your tracking status, you could track from 1tracking.net.
As you can refer to below images, after Malaysia Custom complete the clearance, you could track the tracking from Malaysia ABX Express system.
Kerry Express - http://hk.kerryexpress.com/(After clearance Abx Express system trackable with the Kerry Express tracking number)
Abx Express - http://abxexpress.com.my